Long Reach Launches Release 5.1 of Flagship info@hand
Customer Relationship and Busiess Management System (CRBM):

Feature-Full 5.1 Version Allows Small and Medium Businesses
To Make the Most of Their Greatest Asset: Their Speed

ONTARIO, CANADA – (May 31, 2007) – The Long Reach Corporation has announced the next generation of its flagship product, info@hand, a Customer Relationship and Business Management (CRBM) System for small and medium-sized businesses. (Try it here: admin/admin to login) The application is one of the first to blend first class Customer Relationship Management (CRM) features with extended business management capabilities for Order Management, Project & Resource tracking, Customer Service, and Human Resources.

info@hand differs from conventional CRM products in that it offers key features that enable small and medium businesses to capitalize on their ability to be nimble – and outmaneuver larger companies. info@hand does this by eliminating common small-business bottlenecks in finance and administrative areas. It allows customer-facing personnel to create quotes or invoices quickly for clients, and then synchronize them later into a familiar accounting system for tracking by administrative staff.

Other features setting info@hand apart from the myriad of CRM products offered today include comprehensive project management capabilities such as timesheets, project costing and invoicing; fully integrated customer service management with an automatic assignment mode that pairs cases with the most qualified technicians; and strong international support including the ability to generate quote and invoice PDFs using the full UTF-8 character set needed for many languages including Japanese, Chinese, Korean, and Thai.

Pricing for info@hand is simple compared to other CRM products. info@hand is sold for a one-time customer fee of $250 per user, which includes specific software for mobile access (info@hand Mobile) and the Joomla-based info@hand Customer Portal (which allows clients to interact with a controlled subset of their account data within the CRM). Many other CRM products charge additional fees per customer linked via the portal.

Other key features of the latest info@hand version include:

IAH 5.1 Features:

• Business process automation support, to create custom-designed automated business workflows
• Addition of credit card transaction processing within the payments module
  
• New Marketing Events module with scheduled client email reminders, and user self registration via the Customer Portal
  
• Invoices are linked to Events, to track total sales generated by each Marketing Event
  
• Multi-select Category field added to Leads and Contacts, to facilitate classifying and filtering Contacts and Leads for marketing and sales purposes
  
• Email button in Leads and Contacts Mass Update Panel, to perform adhoc email campaigns to all selected Leads or Contacts
  
• Selection of business model from Business to Business (standard), or Business to Consumer (new option), to optimize system operation for businesses that sell to individuals
  
• A new Partners module that manages Partner records. Partners are linked to Leads, Opportunities, Invoices and Accounts to track their performance in creating new opportunities and closing sales
  
• Enhanced International Support: Address format selection on PDFs to support a variety of international address format

An online demo of info@hand is available via their website. A 30-day free trial of the info@hand On Demand (subscription) service is also available. Customers may then decide to implement info@hand as an On Demand service, or as On Premise software running on the customer’s own server or at their ISP.